Head of Managed Services @ Spyrosoft
Co-founder of Akademia Nowoczesnej Kliniki
I combine years of experience in IT service management for global clients with a passion for building systematic business solutions. I design processes that turn operational complexity into repeatable, measurable outcomes.
Experience
From service coordination, through building teams, to shaping the service portfolio for one of the fastest-growing technology companies in Europe.
Feb 2022 — present
Spyrosoft
Responsible for shaping and delivering the managed services portfolio. Designing operational processes, supporting service teams, and consulting on technology and maintenance for global clients across IoT, finance, and e‑commerce.
2021 — 2022
Spyrosoft
Leading projects and managing service delivery. Building relationships with key clients, overseeing transition to operational phase, and ensuring service continuity and quality.
2018 — 2021
Wunderman Thompson Technology (Cognifide)
Managing services for key e‑commerce clients. Leading a team of coordinators, responsible for team development, recruitment processes, and maintaining ITIL standards.
2017 — 2018
Cognifide
Coordinating service operations, managing the task backlog for engineering teams, client communication, and ensuring SLA compliance.
Side projects
I transfer proven management frameworks from the IT industry to healthcare services — because every clinic deserves a systematic approach to business.
An educational platform for medical clinic owners and managers. We teach clinic management based on data, international standards, and modern technology.
Visit website →A comprehensive online course — 7 modules, 20+ interactive calculators, and over 600 pages of implementation materials. From financial fundamentals to scaling your practice.
Learn more →An implementation package — ebook, profitability calculator, and legal templates. A ready-made system for deploying a subscription model in a clinic from zero to first subscribers.
See the package →Skills
Service management is my specialty. Business strategy and process optimization — my passion.
Education
An interdisciplinary background combining management with engineering.
Master's degree — Management
2020 — 2022
Engineer — Automatic Control and Robotics
2013 — 2017
Contact
Looking for an experienced partner to discuss service management, operational processes, or business strategy? Drop me a line.